• Facebook
  • Twitter
  • Print
Home  ›   Clinic  ›   East-West Primary Care  ›   Primary Care Frequently Asked Questions [You Are Here]

Primary Care Frequently Asked Questions

What is the difference between the East West Consultative service and East West Primary Care?

East-West Primary Care, created in July 2013, is a subset of the larger Center for East-West Medicine which provides primary and continuity medical care. The physicians that provide primary care include: Dr. Edward Hui, Dr. Felicia Yu, Dr. Justin Laube, and Dr. Katie Hu, and is only at our Santa Monica location.  We provide evidence-based preventive care (such as annual physicals) and symptom- or disease-based care, that is individualized and holistically-oriented.

East-West Consultative Care is a subspecialty clinic that blends both conventional biomedicine and traditional Chinese medicine to treat a wide spectrum of clinical problems and diseases. Patients are evaluated by board-certified internists and family practitioners with varying levels of background in traditional Chinese medicine.  Physician-supervised care plans that may include a combination of acupuncture, trigger point injections, myofascial release, medication adjustments, lifestyle coaching, and dietary recommendations; and delivered via team-based treatment that often will include clinical extenders (acupuncturist, manual therapist). Care is problem-solving oriented, equipped to address both chronic and complex cases. This care is available at all 3 clinical sites - Santa Monica, Westlake, and Torrance.

If we are a patient of the East West Primary Care clinic, can we receive treatments in the East West Consultative treatment clinic? 

This will be at the discretion of your primary care physician. Depending on the urgency of the issue, where you live, and how frequently you should be seen, we may or may not recommend treatment with us.  This decision also takes into account patient preferences and issues related to clinic access, availability, and insurance coverage.   We may suggest that you go to an outside community clinic for complementary & alternative medical approaches to address your concerns or for more general wellbeing goals.  We may be able to suggest places for you to go, or you can call your insurance and look up providers or clinic that are within your network.

Do the East West Primary care physicians order labs and tests that other community functional doctors and naturopaths test? 

Our physicians strive to order the tests that are most pertinent and evidence-supported for your symptoms. We only order tests that have been shown through strong quality research that relate to your condition which might dictate or change the way we manage or treat your symptom/disease.

Do you prescribe herbals and supplements or compound medications?

Generally speaking, we have some knowledge of herbs, vitamins, and supplements both of Western and traditional Chinese medical traditions. We have no affiliations or disclosures with pharmaceutical companies or herb/supplement companies.  Depending on the doctor, we may recommend herbs, supplements, or minerals based on your symptoms or preferences.  We will never sell you products in clinic.

What do I need to know before my first new patient appointment?

  • Please arrive 15-20 minutes before your scheduled appointment to allow for check-in, completion of paperwork, obtaining vital signs and reviewing your medications.
  • Please complete the pre-visit questionnaire before your visit (printable from home or in clinic)
  • https://cewm.med.ucla.edu/wp-content/uploads/EWPrimaryCareIntakeForm.May2016.pdf
  • Please bring a list of your main concerns and specific requests (referrals, refills, etc) to be discussed during the visit.
  • Please bring in the bottles of all your medications or an updated medication list to all visits. This includes over the counter, supplements, and herbal products.

If I want to get in touch with my doctor, what are my options?

You may call and leave a message. Phone messages and inquiries are handled by the UCLA Patient Communication Center (PCC).  When contacting the PCC, please provide as much information as possible (e.g. How were you hoping we could help with this concern?).  Please allow up to 24 hours for a response during business hours.

You may communicate with the office through the myUCLAhealth electronic portal. This is only for non-urgent concerns.  Please allow up to 48 business hours for a response.  Communications are typically brief in nature.  Our team is able to provide limited medical information electronically (for safety and legal reasons) and if more extensive discussion is required, we strongly encourage coming for an appointment in person.

How do I sign up for the myUCLAhealth electronic portal, and why is it useful?

You will receive a code when you check out at the front desk after your visit with the physician. You can use that code to register and create a log-on username and password through the myUCLAhealth website: https://my.uclahealth.org/MyChart/

The myUCLAhealth electronic portal is useful for many reasons. You may book or cancel appointments.  The physician may release labs, imaging, and test directly to you rather than sending it by mail.  Finally, you may ask NON-URGENT and simple medical questions (not for making appointments) through a messaging option.

If my provider is not in or I cannot get a same day visit with my provider, what are my options? What if I need after hours care?

Weekdays: We strive to offer same-day appointments in our office Monday-Friday, 8am-5pm. Call during these hours to request an urgent appointment: (310)998-9118. You may be seen by your PCP or one of the other primary care physicians in our clinic.

Evenings/weekends: Our colleagues offer access to after-hours care at our walk-in clinic:

Playa Marina Walk-In Urgent Care Center
Monday to Friday, 9:00 am to 9:00 pm, Saturday & Sunday 9:00 am to 6:00 pm
4560 Admiralty Way #100, Marina Del Rey, CA 90292
(310) 827-3700

Santa Monica-Wilshire Office
Monday to Friday, 9:00 am to 9:00 pm, Saturday & Sunday, 9:00 am to 6:00 pm
2424 Wilshire Blvd, Santa Monica, CA 90403
(310) 828-4530

UCLA Internal Medicine Evaluation and Treatment Center
1245 16th Street, Suite 125, Santa Monica 
(310) 315-8900
Monday - Friday: 5:00 am to 9:00 pm
Saturday - Sunday: 9:00 am to 5:00 pm
Laboratory and x-ray services available

The UCLA Health System has additional urgent care sites, see locations at: www.uclahealth.org/urgentcare

For serious and life-threatening concerns you should call 911.

FastER: UCLA ERs offer fast-track service for minor injuries and illnesses. FastER strives to treat patients who meet qualifying criteria within 90 minutes or less. Please note, however, that visits to the ER generally cost more than those to a doctor’s office or an urgent care center.

UCLA Santa Monica Hospital 
Emergency Department
1250 16th Street
Santa Monica, CA 90404
Hospital Information: (424) 259-6000
Emergency Department: (424) 259-8400

Ronald Reagan UCLA Medical Center
Emergency Department
757 Westwood Plaza
Los Angeles, CA 90095
Hospital Information: (310) 825-9111
Emergency Department: (310) 825-2111

What are your policies with arriving late or no show?

Late Arrival Policy:

  • Please be aware that if you arrive late for your scheduled appointment, you may wait to be moved to the next open slot or worked-in between other patients, as time allows. Your visit may be of shorter duration.
  • You may also consider rescheduling your visit to a time that works best for you.
  • If you are more than 15 minutes late for a 30 minute appointment or more than 30 minutes late for an hour long appointment, we may ask that you reschedule your appointment.

No Show / Late Cancel Policy:

  • Please make every effort to alert us at least 24 hours ahead of a cancellation before your scheduled appointment.
  • Repeated no-show or late cancellations take valued appointment slots from other patients, and if frequent, this may result in dismissal from clinic.

Are you a Travel Vaccine Clinic?

We are not a Travel vaccine clinic.  We have some vaccines in our clinic for preventative health and may have some appropriate vaccines for travel (Hepatitis A, Hepatitis B, Polio, Tdap, HPV, Pneumovax, Prevnar, Shingles, MMR, and Typhoid) but we do not have all travel vaccines.  If you are interested in a Travel Vaccine clinic at UCLA, they are located in Santa Monica and Westwood locations.

Travel and Tropical Medicine office in Santa Monica
1223 16th Street, Suite 3100
Santa Monica, CA 90404
(310) 481-4242 appointments and information
(310) 319-3877 fax

Travel Medicine Program @ UCLA Family Health Center
UCLA Medical Group - Family Health Center
1920 Colorado Ave
Santa Monica, CA, 90404
(310) 319-4700 Appointment Scheduling

Travel and Tropical Medicine office in Westwood
200 Medical Plaza, Suite 365-C
Los Angeles, CA 90095
(310) 206-7663 Appointments and information


Home  ›   Clinic  ›   East-West Primary Care  ›   Primary Care Frequently Asked Questions [You Are Here]